Carson Porter
Executive Administrator
Rating
Reviews
Contact Email: admin@keeroofing.com
Phone Number: 844-KEE-ROOF™
Name: Carson Porter
Hometown: Williamston, S.C.
Favorite Aspect of My Job: Feeling a sense of belonging and liking the people I work with, also improving my personal growth and development!
Hobbies: I enjoy going to the lake and spending quality time with my family!
Role Model: My mother, Saskia
Best Advice to Customers: Communicate clearly and in a positive language & be memorable for the right reasons!
Local Reviews
Painless process
Thomas - Piedmont, SC 29673
Mr. Splawn came out to our house multiple times, met an inspector from the insurance company, and was pleasant and friendly every time. our options were thoroughly explained. So far, what could have been a stressful and exhausting experience has been a breeze.
Response from KEE Roofing®:
Thank you so much for your 5-star review, Mr. Rowlands. It was a pleasure working with you!
Awesome Service
Joe - Easley, SC 29642
Douglas checks all the boxes for A+ level of service. From his communication skills to the follow through and execution was nothing but great service.
Response from KEE Roofing®:
Hi Mr. and Mrs. Jones! We greatly appreciate your 5- Star review and kind words about Douglas. Thank you for your business.
Great service
John - Wellford, SC 29385
Service was prompt and the price was even better. So glad we chose to work with Kee Roofing!
Response from KEE Roofing®:
Hi John, We really appreciate your 5-Star review. We are very glad we could assist you with your roofing needs. Thank you for your business.
Wonderful experience
Bryan - Piedmont, SC 29673
Response from KEE Roofing®:
Hello Byran! We are glad we could provide a wonderful experience for you. KEE Roofing really appreciates your business.
Very Honest Service
Steven G - Inman, SC 29349
We are in the process of listing our home for sale. We have had hail in the recent past and wanted to make sure our roof was good to pass inspection. Although there was some small damage, Douglas did an extremely thorough look at our roof and gutters and determined that our roof was actually up to any code needed for inspection and that he didnt recommend a fix or replacement at this time. This also means he made zero money off of his hard work and still took ample time to explain the different types of things insurance would look for in a claim. Very very impressed in this day and age that people take their job serious.
Response from KEE Roofing®:
Hi Steven, we greatly appreciate your feedback regarding your experience with Douglas and our Company. Even though we were not able to assist in replacing your roof at this time, we are glad that we could be of service. If we can ever help you out in the future at your new home, please don't hesitate to give us a call.
Amazing
Ramon - Fountain Inn, SC 29644
Amazing service very knowledgeable
Response from KEE Roofing®:
Hi Ramon! We really appreciate your 5-Star review. Thank you for your business.
What good customer service looks like.
Leigh - Greenville, SC 29605
After calling three other roofing companies, Kee not only impressed me but amazed me with incredible customer service. From the moment I called for information to the visit from Douglas, the Kee representative, I was more than satisfied. Douglas answered my questions and concerns honestly and thoroughly and I didn't feel pressured to purchase something I didn't need. As a matter of fact his advise was so helpful and I am so grateful. I wish all businesses provided the kind of service Kee does.
Response from KEE Roofing®:
Hi Mr. Walker, thank you very much for the 5-Star review and feedback here on both our company and Douglas! Thank you for your business as well. We appreciate you.
Very impressive!
Lisa - Spartanburg, SC 29307
Mr. Splawn was very thorough in his inspection of our roof and provided us with a complete detailed report of his findings. I was impressed by his professionalism.
Response from KEE Roofing®:
Hi Lisa, thank you so much for your your review and feedback. We really appreciate you and your business!
Great customer service
Brian - Inman, SC 29349
Very knowledgeable and very cooperative in answering questions for my wife and I he put the customer first
Response from KEE Roofing®:
HI Bryan! We really appreciate you leaving such a good review and feedback about Douglas. Thank you for your business. We really appreciate you!
Inspection
Ken - Taylors, SC 29687
Met Douglas from Kee roofing. He did a thorough inspection of our roof and explained what he was looking for and his findings of the inspection. No pressure, no sales pitch, just honesty, respect and understanding of the needs for our roof.
Response from KEE Roofing®:
HI Ken, We really appreciate your 5-Star review and feedback about Douglas. KEE Roofing strives to help our customers as much as we possibly can and always be honest with them. We are so glad that Douglas could be there for you and help you understand your roofing needs. Great Job Douglas!
So far things are great! Just starting
Patricia - Inman, SC 29349
Project Manager Douglas Splawn very polite and knowledgeable.
Response from KEE Roofing®:
Hi Patricia, we appreciate you taking the time to give us a 5-Star review and feedback. We really appreciate your business.
Happy
Tina - Six Mile, SC 29682
We chose to wait on our roof. Douglas was prompt & very professional. We were very satisfied with our first meeting.
Response from KEE Roofing®:
Hello Tina! Thank you so much for giving us a 5-Star review. If we can ever assist you with your roofing needs in the future, please give us call. We'd be more than happy to help you.
Great telling me and explained aii
Grace Thmas - Greenville, SC 29617
Douglas was very knowledgeable and explained exactly what he was doing and what he found damaged. He also helped me with the claim
Response from KEE Roofing®:
Hi Grace, thank you so much for your review and feedback. We are so glad that Douglas was able to explain everything to you and help you with your claim. He is definitely a huge asset to our team. We really appreciate you and your business as well!
Amazing Customer Service
Jenniffer - Woodruff, SC 29388
As soon as I noticed a leak I reached out and immediately had someone out to my house. Doug is very throughout with his assessment and makes you feel like a VIP. Thank you! 10/10
Response from KEE Roofing®:
Hi Jenniffer, we really appreciate your 5-Star review and feedback. We are so glad we could assist you with your roofing needs. Douglas is a huge asset to our team and we are glad he was able to help you as well. We really appreciate your business as well.
Great customer service
Cindy - Inman, SC 29349
Douglas was very informative and professional . I would recommend him to family and friends
Response from KEE Roofing®:
Hi Cindy, thank you very much for the 5-Star review and feedback here on both our company and Douglas! He is certainly a valued asset to the team! Thank you for your business as well. We appreciate you.
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These homeowners here in beautiful Piedmont, SC requested a free roof inspection through Facebook. They recently moved into the home over the summer and have noticed a couple different water spots in their ceiling. During my inspection I did find a good bit of storm related damage. However, not enough to file. I spoke with the homeowners at great length post inspection about the damages located and documented. They requested an estimate for a full roof replacement. they said better to be proactive and be ahead of the possible problems versus having to be reactive once the problems occur. I look forward to working with this family moving forward.
Carson P.
This homeowner called in requesting a free roof inspection out of Piedmont, SC. She and her husband had noticed a pretty large leak in their living roof after the recent rain and storms we have had in the Upstate. I came out and conducted my inspections and found a ton of sudden and accidental damages caused by recent hail storms. On the roof it was a lot of the same. I found more then enough damage atop the roof to warrant a full replacement. I spoke with the homeowners at length afterwards and was we went over several different things and they decided to file a claim for the damages. I look forward to being back out to the home here soon to meet with the insurance adjuster.
Carson P.
This homeowner sold me mine and my fiancé our wedding bands for our upcoming wedding at Diamond Direct in Greenville, SC. Through conversation we spoke at length and he ultimately requested a roof inspection. I was happy to come out. During my inspection I found a good bit of collateral damage around the property on downspouts, window screens, gutters, etc. On the roof I found a significant amount of hail damage to his architectural shingle roof. He is going to be filing a claim through his insurance carrier, State Farm! I look forward to working with this homeowner moving forward.
Carson P.
This customer requested a full roof inspection a couple weeks ago through conversation outside of his gym, Sportless, in Boiling Springs. I was able to finally get out to his home and conduct a full storm damage inspection on both the property and the roof. During my inspection I found little to no sudden and accidental damages. His roof was in solid condition overall. I recommended that he rest assured that he has a very sound roof over his head.
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This homeowner called in requesting a free roof inspection. She knows her roof has some age to it and was wanting to know how much storm damage it has on it. Atop the roof I was able to locate more than enough sudden and accidental damage caused by recent hail storms. Not only that but she has significant storm damage on all elevations of the home. She agreed, after seeing photos of the damages, that filing a claim was the best route. She has an adjuster coming out later this week and I look forward to being back out at the home for a second time to meet with him!
Carson P.
This homeowner was victim to a large hail storm in August of 2021 out in Pauline, SC. He requested I come out and preform an inspection on his roof. I came out and conducted a storm damage inspection on both his property and his roof, to include the roof on his detached garage. During my inspection I identified damage caused by the recent hail storm on all elevations of the home to include several downspouts, gutters, window screens and his roof. The homeowner, insured with USAA, has filed a claim and has an adjuster coming out in the coming days! I look forward to being back out at the home to meet with him!
Carson P.
The homeowner saw our crew down the road in the neighborhood off of Pelham Rd in Greenville, SC. He walked down and expressed an interest in a free roof inspection. I came out same day and conducted a roof inspection. During my inspection I found a significant amount of storm damage and recommended he file a claim through his homeowners insurance. I look forward to being back out in the coming days to meet with the homeowners adjuster!
Carson P.
The homeowners son called into KEE Roofing from Easley, SC wanting a free, no obligation roof inspection conducted on his elderly parents home. I came out and preformed a full storm damage inspection around the property to include the roof. I found sudden and accidental damage on all elevations of the home and more then enough damage atop the roof caused by recent hail storms to warrant a claim. The homeowners son agreed that filing a claim was what he wanted to do. We have an adjuster coming out next week to preform an adjustment on the property. I look forward to being back out and working along side the adjuster and homeowners!
Carson P.
This homeowner called in requesting a free roof inspection from the west side of Spartanburg county. We went out and conducted a thorough storm damage inspection on the roof as well as the property. During my inspection I found a significant amount of hail damage. After speaking to the homeowner it was decided that it would be best to file a claim through his insurance company for the damages caused by recent storms. The insurance carrier, State Farm, sent out a third party independent contractor who is also an unlicensed adjuster to preform the inspection. During the inspection it was discovered that the technician from the third party hired was operating in a bad faith manner and not keeping the the insured's best interest in mind. The homeowner has requested a re-inspection from State Farm by a licensed adjuster. We look forward to coming back out to the property to meet with the adjuster. A solid example that we will fight for you regardless of what it takes.
Carson P.
The homeowner was referred to me by a previous customer! I went out to the home in the Inman, SC near the Woodfin Ridge community and conducted a full roof inspection. During my inspection I was able to identify a significant amount of sudden and accidental damage caused by recent hail storms. At the conclusion of my inspection I took the time to discuss my findings with the homeowner and ensured that he had a chance to see firsthand the damage atop his roof. I recommended to the homeowner that he reach out to his insurance carrier and file a claim for the damages. He did, I came back out to his home a second time to meet with his insurance adjuster and he was approved for a full roof replacement. New roof coming soon!!!
Carson P.
Homeowner called in off of Google from Taylors, SC requesting a free roof inspection, stating that he was leaking on the interior of his home. I went out and met the homeowner, a US Air Force Veteran, and conducted my full storm damage inspection on both his property and his roof. During my inspection I discovered and documented a significant amount of sudden and accidental damage caused by recent hail storms in the area. Once providing the documentation of the damage to the homeowner he decided to go ahead and file a claim through his insurance carrier, State Farm. I will be going out to his property for the second time to meet with the licensed adjuster assigned to his claim to ensure all damages are documented, marked and photographed which ultimately will put him in the best position for an approval for a full roof replacement.
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I went out to conduct a full roof inspection at this customers home on the east side of Spartanburg. During my inspection I identified several hail impact marks atop the roof. All of the soft metals on the roof had been beaten with multiple hail storms this storm season. There was also a significant amount of collateral damage to the property. We are actively working on getting an adjuster to come out from the insurance carrier. There is enough damage to warrant a replacement and given that the damage is sudden and accidental, the insurance carrier would be responsible for building the home to pre storm conditions.
Carson P.
Customer called us out to provide an estimate for the cost of a full roof replacement. While meeting with the customer he had stated that he had already been approved through his insurance carrier for the full roof replacement. I went ahead and conducted my free roof inspection to include a storm damage inspection around the property. I found an awful amount of collateral damage to his home aside from his roof. We will be working with his insurance carrier to have the damaged items included into the original scope of work! New roof coming soon!
Carson P.
Came back out to this home to meet with the independent adjuster from USAA. He approved the roof for full replacement. He is also going to include several items around the property to be repaired/replaced that have sustained sudden and accidental damages! New roof coming soon!
Carson P.
I went out to this home in Six Mile, SC to conduct a full roof inspection. On site I found a significant amount o collateral damage around the property to include a ton of damage atop the roof caused by recent hail storms! This sudden and accidental damage to the roof and property is something the insurance carrier would be responsible to repairing/replacing. Homeowner filing claim and moving towards getting their full roof replacement!
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